Rigmarole refers to an overly complicated process that's full of unnecessary steps or tedious detail. It's thought to be an alteration of "ragman roll," the name of a long legal document in the 13th century. If there are lots of forms to fill out, hoops to jump through, and your patience is wearing thin, it's probably a rigmarole.
Example: We had to go through a long rigmarole just to get a simple library card.
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